IT Helpdesk Automation Copilot
IT departments frequently face overwhelming volumes of repetitive support requests password resets, software access, connectivity issues, or device setup queries.
- Advanced
- AI Business Solutions (ABS)
Co-development
Co-development against your own problem statement. Teams ship a working prototype with mentors alongside them and a jury at the end.
Available on request · we reply within one business day
Solution play
Innovate with Low Code AI and Agents
Overview
Traditional manual helpdesk processes lead to delayed responses, inconsistent resolutions, and poor visibility into support trends. IT agents often switch between multiple systems to log tickets, track issues, and update users, which reduces productivity and user satisfaction.
What participants work through
- Understand the fundamentals of Copilot Studio and how to create conversational logic using topics, variables, and actions.
- Learn to integrate Power Automate for backend automation such as ticket creation and notifications.
- Configure adaptive cards in Teams for user updates and approvals.
- Implement knowledge-based responses using SharePoint/Excel data sources.
- Explore analytics dashboards to monitor user engagement and performance.
Technology stack
Microsoft Copilot StudioPower AutomateMicrosoft 365DataverseSharePointMicrosoft Teams
Run this with your teams
Environments, coaching, judging and reporting, all handled.