Customer Support Virtual Agent
Customer care teams spend extensive time responding to repetitive inquiries such as order status, refund policies, product details, and technical troubleshooting.
- Advanced
- AI Business Solutions (ABS)
Co-development
Co-development against your own problem statement. Teams ship a working prototype with mentors alongside them and a jury at the end.
Available on request · we reply within one business day
Solution play
Innovate with Low Code AI and Agents
Overview
Manual triage of customer emails and chats causes long response times, inconsistent quality, and agent burnout. Traditional CRM tools often lack integrated automation, making it difficult to scale customer engagement efficiently.
What participants work through
- Understand conversational design and entity management in Copilot Studio.
- Learn to connect data sources such as SharePoint lists or Excel sheets for dynamic FAQ responses.
- Automate agent escalation workflows using Power Automate connectors.
- Configure notifications and chat summaries through Outlook or Teams integration.
- Evaluate metrics for user satisfaction and performance improvement.
Technology stack
Microsoft Copilot StudioPower AutomateMicrosoft 365SharePointMicrosoft Teams
Run this with your teams
Environments, coaching, judging and reporting, all handled.