Intelligent IT Support Assistant
Large enterprises face massive volumes of repetitive IT support requests - password resets, connectivity issues, software access, and device provisioning.
- Intermediate
- AI Business Solutions (ABS)
Multi-week, skilling
A skilling arc across several weeks. Participants work through graded modules against real cloud environments and finish with something they can defend.
Available on request · we reply within one business day
Solution play
Copilot and Agents at Work
Overview
Traditional manual triage and ticket systems cause slow response times and low user satisfaction. Support engineers often navigate multiple tools without unified visibility, leading to higher mean time to resolution (MTTR). Existing automation lacks conversational accessibility and contextual reasoning, limiting its ability to resolve issues autonomously.
What participants work through
- Integrate Copilot Studio with Microsoft Foundry through an API façade.
- Build retrieval-augmented pipelines using Azure AI Search.
- Implement Power Automate workflows for backend system actions.
- Design telemetry, logging, and governance for production use.
Technology stack
Azure AI SearchPower AutomateAzure MonitorAzure FunctionsDataverseMicrosoft TeamsRun this with your teams
Environments, coaching, judging and reporting, all handled.