Customer Insights & Issue Resolution Copilot
Customer service teams handle fragmented emails, chats, CRM tickets, and feedback.
- Intermediate
- AI Business Solutions (ABS)
Multi-week, skilling
A skilling arc across several weeks. Participants work through graded modules against real cloud environments and finish with something they can defend.
Available on request · we reply within one business day
Solution play
Service Transformation with AI
Overview
Identifying common trends, summarizing complaints, or predicting escalations manually is challenging. Agents need a Copilot that analyzes multi-channel feedback, classifies issues, and suggests resolutions.
What participants work through
- Weekly insight reports.
- Faster customer response cycles.
- Auto-generated draft replies.
- Issue clustering for prioritization.
Technology stack
Microsoft FoundryMicrosoft Copilot StudioLogic Apps
Azure AI Search
Azure AI SearchRun this with your teams
Environments, coaching, judging and reporting, all handled.