CatalogHack to SkillCustomer Feedback & Sentiment Intelligence Copilot
Hack to Skill

Customer Feedback & Sentiment Intelligence Copilot

CX teams collect vast volumes of unstructured feedback emails, chat transcripts, social media posts without the capacity to process and act on them quickly.

level
Intermediate
solution area
AI Business Solutions (ABS)

Multi-week, skilling

A skilling arc across several weeks. Participants work through graded modules against real cloud environments and finish with something they can defend.

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Available on request · we reply within one business day

Solution play

Service Transformation with AI

Overview

Manual review delays issue detection and insights, while disconnected tools prevent sentiment tracking across channels. The organization lacks an AI-driven approach to analyze trends and improve customer experience proactively.

What participants work through

  • Design multimodal data ingestion pipelines for feedback.
  • Apply Microsoft Foundry for orchestration of sentiment and summarization tasks.
  • Implement Copilot Studio conversational analytics.
  • Automate alerts and reporting workflows using Power Automate.

Technology stack

Microsoft Copilot StudioMicrosoft FoundryAzure AI SearchPower AutomateLogic AppsPower BI

Run this with your teams

Environments, coaching, judging and reporting, all handled.

Request this hackathon