Autonomous IT Troubleshooting Agent
This is a comprehensive, hands-on Hack in a Day learning experience designed to help IT and platform teams understand how conversational AI can modernize enterprise IT support.
- Intermediate
- 6 hours
- AI Business Solutions (ABS)
One day, guided
A single facilitated day. Every challenge validates automatically, so the room self-paces and the leaderboard settles itself. No jury needed.
Bookable now · we reply within one business day
Solution play
Scale Business Operations with AI
Overview
The lab guides participants through an end-to-end, production-style solution that builds an intelligent IT Support Copilot capable of answering common support questions, guiding users through troubleshooting steps, and automatically escalating issues when required. Participants work with real-world IT scenarios such as password resets, VPN connectivity issues, and hardware troubleshooting, using knowledge base documents to ground AI responses and workflows to automate ticket creation.
What participants work through
- Build no-code AI agents using Microsoft Copilot Studio with generative AI topic creation
- Integrate Freshdesk API for automated ticket management using agent flows
- Design conversational topics with variable capture and conditional escalation logic
- Configure knowledge-grounded generative answers with citation support
- Create reusable agent flows within Copilot Studio (no external Power Automate portal)
- Map topic variables to flow inputs for dynamic ticket creation
- Deploy and publish copilots to Microsoft Teams for organization-wide access
Technology stack
Run this with your teams
Environments, coaching, judging and reporting, all handled.